Maliik Turner

Next Generation MSP: Automation

By: Maliik Turner, Service Delivery Manager

During the past nine years of delivering cloud, JHC Technology identified a gap in the delivery of MSP solutions in the cloud. As an AWS Premier Consulting Partner with the DevOps, Government, and Non-Profit competencies, and GovCloud Skill Partner Status, there are few types of workloads we haven’t helped customers migrate and manage in a cloud environment. Our focus with MSP is around a structured, repeatable, five-step MSP process:

Evaluation > Automation > Optimization > Monitoring > Integration

We previously discussed the Evaluation phase of the MSP process. In this blog – the second in a series of five on Next Generation MSP (NG-MSP) – we’ll touch on the Automation, a critical component of a successful MSP strategy. Automation should include operational workflows; infrastructure provisioning; and, patching and change management. The cloud-first MSP automation component is focused on:

• Deploy Infrastructure as Code (IaC)
• Establish and secure edge connectivity
• Deploy Virtual Private Clouds (VPCs)
• Deploy networking / security groups
• Set-up application and data tiers
• Move applications with scripted builds

Where applicable, it is also important that required regulatory standards are automated when possible to ensure legal compliance in relation to sensitive areas (e.g. SCI, HIPAA, NIST, SOC, etc.). In addition, Continuous Integration/Continuous Deployment (CI/CD) pipelines should be developed and implemented to support reliable delivery of code changes.

MSP models cannot be a one-size fits all proposition. Automating as much as possible within an environment will help offload some of that ongoing MSP administration, allowing those outlier components unique to different organizations to be a focus of the JHC Technology team.

JHC Technology stands ready to support your organizations’ cloud environment with our MSP services. To discuss options, please reach out to sales@jhctechnology.com.

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