Matt Jordan

Next Generation MSP: Integration

By: Matt Jordan, Vice President, Corporate Strategy & Development

During the past nine years of delivering cloud solutions to government and industry, JHC Technology has identified a gap in the delivery of Managed Service Provider (MSP) solutions in a cloud environment. As an AWS Premier Consulting Partner with the DevOps, Government, and Non-Profit competencies, as well as the GovCloud Skill Partner Status, there are few workloads we don’t have experience in helping customers migrate and manage in a cloud environment. Our focus with MSP is around a structured, repeatable, five-step MSP process:

Evaluation >  Automation >  Optimization > Monitoring > Integration

We previously discussed the Evaluation, Automation, Optimization, and Monitoring phases as part of the MSP process. In this blog – the final in a series of five on Next Generation MSP (NG-MSP) – we’ll touch on Integration, a critical component of a successful MSP strategy as it brings everything together. As providers of cloud based MSP, we focus our efforts in automation, repeatability and collaboration, as those same aspects in an on premise MSP environment is where a lot of capability is lost.

With the flexible nature of cloud vs. on-premise, the automation enables an NG-MSP provider like JHC Technology to react quicker and with more structure because resources can be located anywhere and the infrastructure backend is handled by AWS. You begin to gain efficiencies as a result of technology giving the ability to move quicker, simpler, and cheaper than an on-premise environment. The traditional on-premise environment will require physical adjustments to infrastructure, may require additional infrastructure to be ordered, and is dependent on specific workers rather than a pool of resources coupled with packaged, scripted activities.

At the integration stage, we are implementing the JHC Technology toolchain with a focus on meeting Continuous Integration/Continuous Deployment (CI/CD) objectives. These tool sets include GitLab and JIRA integration, among other components. With the cloud-based tool chain in place, we can offload 70%-80% of current workloads as it relates to an on-premise environment. However, as an NG-MSP provider, we’re not changing the workflow but simplifying the process of getting to production.

We’ve done this long enough to know that NG-MSP models cannot be a one-size fits all proposition. In our cloud-model, as we get to the Integration component, we are leveraging best-in-breed toolchains to ensure security, efficiency, and an optimized infrastructure to support our customer workloads.

JHC Technology stands ready to support your organization’s cloud environment with our NG-MSP services. To discuss options, please reach out to sales@jhctechnology.com.

Matt Jordan is Vice President, Corporate Strategy & Development, at JHC Technology and a Certified AWS Solution Architect. Connect with him at mjordan@jhctechnology.com or through LinkedIn and Twitter.

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