Josh Dirsmith joined JHC in May 2016 to lead Service Delivery across Federal, Commercial and Public Sector initiatives. He leverages service delivery expertise gained from more than 17 years of supporting the Government as a Tactical Data Network Specialist for the U.S. Marine Corps, as a Contractor Sr. Program Manager for the Dept. of Justice and as a Service Delivery Executive for a large Federal Systems Integrator to facilitate refined, repeatable processes and service excellence for JHC Customers. After honorably concluding his military service and formal education, Josh has led both pursuit and delivery efforts for cross-domain, ITAR-controlled VDI implementations, enterprise management efforts, network/systems redesign & migration projects, enterprise client and mobility refresh initiatives, ITIL® process implementation engagements, Custom Federal Warranty creation, WAN optimization and Service Desk support, to name a few.
As head of our Service Delivery Practice, Josh’s core mission is to enable JHC personnel to provide quality services to our customers and ensure complete satisfaction with our people, processes and products. As a secondary function, Josh initiated and now leads our ITIL® Training Practice, which will enable our customers and partners to leverage his expertise to attain Foundation, Intermediate and even Expert-level ITIL® certifications for their respective organizations. By leveraging this Service Management expertise, he will both ensure that JHC processes are continuously evaluated and improved holistically as well as validate each solution provided to our customers to confirm that all of the past knowledge gained by JHC resources on previous engagements is infused into the delivery of each new opportunity.
Josh has a Bachelor’s of Science Degree in Management Information Systems with a Minor in International Business from the Pennsylvania State University. He maintains several active certifications, including his ITIL® Expert and his Project Management Professional®.