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Managed Services

Managed Services

Don’t worry about day-to-day cloud platform, network issues, and infrastructure operations. JHC Technology Managed Services provides ongoing management of your infrastructure so you can focus on your business. We deliver consistent operations management and predictable results by following ITIL® best practices, and provide tooling and automation to increase efficiency. By implementing best practices to maintain your infrastructure, JHC Technology Managed Services helps reduce your operational overhead and risk.

Your team can have experts available 24/7 that have deep knowledge of your environment and can monitor and protect your data. Let us leverage our management capabilities, experience, and industry knowledge to build a better network for you in a cost effective manner.

JHC Technology can assume the management of data encryption & data integrity authentication, server-side encryption (file system and/or data), networking traffic, protection (encryption, integrity, identity), operating system, network & firewall configuration, platform, applications, and identity & access management.

JHC Technology Managed Services automates common activities such as change requests, monitoring, patch management, security, backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. Our controls help enforce your security infrastructure policies, and enable you to develop solutions and applications using your preferred development approach.

Managed Service Methodologies we implement for our customers:

Operational Excellence

  • JHC Technology Managed Services manages the daily operations of your AWS infrastructure in alignment with ITIL processes. Through monitoring, automation, and self-service tools, we will keep your infrastructure current and secure, and enable you to easily request changes based on your needs.

Provisioning Management

  • With an infrastructure designed to meet your application needs, JHC Managed Services’ automation and integration with your existing ITSM service catalog allows you to quickly stand up applications in either test or production environments through a self-service portal.

Change Management

  • JHC Technology Managed Services provides simple and efficient means to make controlled changes to your infrastructure. Changes follow a set of approval processes, and most changes are implemented immeditately through our automation engine, while others can be scheduled for execution at a later time.

Reporting ITSM Integration

  • JHC Technology Managed Services provides a baseline integration with IT Service Management (ITSM) tools such as the ZenDesk platform that makes it easier for enterprise users to get a unified view of their resources across all types of infrastructure environments. The integration of JHC Technology Managed Services with ITSM tools helps avoid custom integration with AWS APIs and reduces development efforts.

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DUNS: 961809790 | CAGE Code: 5YRC8 | NAICS Codes: 423430, 518210, 541511, 541512, 541513, 541519, 541990