Joshua Dirsmith joined JHC in May 2016 to lead Service Delivery across our Customer Portfolio. Josh leverages nearly two decades of service delivery experience earned by serving the Government in various capacities. He served honorably as a Tactical Data Network Specialist for the U.S. Marine Corps, continued to refine his expertise as a Sr. Program Manager for the Department of Justice and as a Service Delivery Executive for a large Federal Systems Integrator, which culminated in his ability to utilize repeatable processes and service excellence for JHC customers.
Josh has led both pursuit and delivery efforts for cross-domain, ITAR-controlled VDI implementations, enterprise cloud and management efforts, network/systems redesign and migration projects, enterprise client and mobility refresh initiatives, ITIL® process implementation engagements, and Service Desk support.
As head of the JHC Technology Service Delivery Practice, Josh’s core mission is to empower JHC personnel to provide quality services to our customers and ensure complete satisfaction with our people, processes and products. As a secondary function, Josh initiated and leads our ITIL® Training Practice, which will enable our customers and partners to leverage his expertise to attain Foundation, Intermediate and Expert-level ITIL certifications for their respective organizations. By leveraging this Service Management expertise, he will ensure that JHC processes are continuously evaluated and improved holistically as well as validate each solution provided to our customers to confirm that all past knowledge gained by JHC resources on previous engagements is infused into the delivery of each new opportunity. As a tertiary function, Josh is our Insider Threat Program Senior Official; assisting JHC to maintain compliance with Government mandates related to insider threat.
Josh has a Bachelor’s of Science Degree in Management Information Systems with a Minor in International Business from the Pennsylvania State University. He maintains several active certifications, including ITIL Expert and Project Management Professional.